Physical Therapy Management Improved Because of EMR

By Nitin Chhoda PT, DPT on June 21, 2012

The best way to increase efficiency and productivity within your current physical therapy management and practice is to use the latest software called EMR.

Nitin Chhoda shows how the right EMR can improve staff’s professionalism and systematize billing, as well as have a positive impact on staff to patient relationships.

physical therapy managementPhysical therapy management and handling patients come in two forms. The first revolves around the interpersonal relationship you have with patients.

This form of physical therapy management is critical to managing the expectations of patients as well as getting the best results from treatment plans.

The second form of patient management is the paperwork side of things. With an EMR for physical therapy management and services, you can improve efficiency in the way you record patient visits, referrals, insurance information, and billing.

Gaining Trust and Demonstrating Professionalism

One way that physical therapy management software can help with patient management is by giving your office a feel of professionalism and modern documentation techniques.

For example, every new patient that enters your office should feel that things are well organized. Trust is an important part of the clinician to patient relationship, and one way patients will come to trust you is through the tidiness and efficiency of the way your practice works.

This kind of judgment starts right away, and will continue into every facet of their experience with your staff and practice. Physical therapy management and documentation software can standardize the paperwork that patients deal with. EMR systems are designed to make communication straightforward for everyone within the practice and with patients.

Billing Expectations

Another way that EMR for physical therapy management and services will improve patient management is through your billing system. EMRs should include an excellent billing system that allows you to bill regularly and quickly. Physical therapy EMRs will include the necessary filing options for health insurance reimbursements, as well.

Patient management often strays into the physical therapy management or meeting patients’ expectations, and the best way to manage expectations is to communicate clearly and preemptively.

In other words, if your patient believes that their insurance policy will cover all expenses, but the policy only covers 80%, you can avoid an uncomfortable situation by communicating those details before you send any bills.

Physical therapy management and billing can be extremely complex from the perspective of the patient. If you can communicate with them about billing and if your EMR has automated calculators for insurance and patient responsibilities, you’ll be able to maintain a good relationship with your patients.

Planning Together

Patient and physical therapy management services can ensure that your patients stay with your practice and that they are an active participant in their own recovery or health plan.physical therapy management improved

Many patients will arrive with a sense of dread or apprehension about their physical therapy sessions.

The best way to ensure that they are ready to do the work is to plan together with them so they know what to expect.

Once a plan is set, an EMR system will help you to maintain consistency within that plan. Electronic medical records are quick and easy to access, and updates are quick and easy to make.

Every visit with a patient can be productive if both you and the patient feel confident about knowing what happened last time and what to expect for the current appointment. Physical therapy management and EMRs provide consistency and efficiency for patient management.

About Nitin Chhoda PT, DPT

Nitin Chhoda PT, DPT is the CEO of In Touch EMR and In Touch Biller Pro, an electronic medical records and medical billing software system built be leaders in the physical therapy software industry, with thousands of satisfied customers across the world. For more information, please visit www.InTouchEmr.com and www.InTouchBillerPro.com

11 Comments

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  2. svetlana kotlin

    July 22, 2012 at 12:24 am

    I use electronic system of records in my office. I am concern with the cost of EMR. There is
    a decrease in revenue due to the insurance reimbursement cuts. It forces therapist to see more patients and provide less effective care. I hear this from each patient who came to me after being treated in a big “well oils offices” with EMR in place already, that they less than satisfy with the high paced environment and absence of the results. An increase in patient’s load due to EMR marketing without an increase in reimbursement will not solve the issue. We as physical therapists, work like hamsters in a wheel and the first and far most important issue to solve is the negotiation of the cost of our services we provide to a patient. The speed of entering of the information will not be so dramatic but increase in reimbursement will allow to spend quality time with the patient without running like chicken without heads from room to room. What president Obama should consider is the regulation and control of the insurances. Or we will end up like Lucy who could handle incoming candies. Sorry, but I think we should be looking at recognizing us, physical therapist soon to be mostly doctor physical therapist, as a profession not as a physiotherapy. Thank you.

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